Information we collect
We collect contact and business details you provide, onboarding responses, support messages, account credentials, selected plans and agreement acceptance information. Texting registration may require the business’s legal name, EIN where applicable, address, authorized contact and permission process. Private setup answers are encrypted and reviewed by authorized QCR staff; necessary details go to the messaging provider and verification partners.
Core review-request workflows use authorized customer names, contact details, visit information, permission evidence and opt-out status from connected systems or supplied records. The optional CRM + Customer Tracker also stores the service, price, tip, employee, status and notes entered by authorized users.
The free score checker uses your selected business and public listing information. If you request an emailed report, we collect its destination email. Review analysis uses public feedback and relevant business context.
Technical records can include IP addresses, browser information, timestamps, security logs, essential cookies and signed sessions. Agreement records include the business, representative, contact details, selected order, acceptance time, exact edition and payment reference. Older records may also contain a signature and signing IP address.
Why we use it
We use information to deliver requested services and reports, complete setup and business verification, secure accounts, process billing, operate authorized review workflows, provide support, maintain agreement and transaction records, prevent misuse and meet legal obligations.
We do not sell personal information or use client customer lists for unrelated advertising or another client’s campaigns. Requesting a free score or accepting a service agreement is not consent to unrelated automated marketing texts.
Providers and sharing
We share only information reasonably needed for the function. Providers include website hosting and WordPress, Render for QCR’s automation services, Stripe for payment processing, Twilio for texts and sender verification, Resend or configured email providers for email, Google for listing data and authorized profile work, Backblaze for backups, approved booking/CRM providers, and OpenAI or another authorized analysis provider for review-based reporting.
AI analysis uses review text and relevant business context to draft insights. QCR requires human review before publishing client intelligence reports. Do not place unnecessary sensitive information in review context or CRM notes. We do not claim that all third-party processing or retention is controlled solely by QCR.
Card details are entered on Stripe-hosted pages and are not stored in QCR’s WordPress database. Service providers process information under the applicable agreements and their roles; services you use directly may have their own privacy notices. Data may be processed in the United States and in countries where these providers operate, with safeguards required by applicable law.
Information may also be disclosed as legally required, to address fraud or security, or in a business transaction subject to appropriate confidentiality and privacy safeguards.
Text messages and mobile information
Automated review-request texts through QCR require prior express written consent, including electronic opt-in, for the specific business and purpose. A spoken agreement alone is not sufficient. Text messages identify the relevant business and provide opt-out instructions. Reply STOP to unsubscribe, HELP for help, or contact support@qualitycontrolreviews.com. Message frequency depends on the authorized workflow; message and data rates may apply. QCR honors withdrawals received through its system, and clients must tell us about withdrawals received elsewhere.
Mobile numbers, messaging opt-in data and consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We share them only as needed with providers that deliver, secure or support the authorized messaging service, or when legally required. Consent for one business is not transferred to another client.
Client customer data
Business clients determine the purpose of their customer-contact workflows and must provide required notices, obtain applicable permissions and share only authorized records. QCR processes these records for the agreed service and security needs, and separately maintains its own billing, account and legal records. If your information was supplied by a business using QCR, you may contact that business or contact us for help routing a request.
Do not submit Social Security numbers, card details, account passwords, identity documents or medical records through setup forms or CRM notes. A business EIN is requested only in the designated private registration field when needed. QCR is not offered as a HIPAA record system; regulated uses require separate review and any necessary agreement first.
Retention, export and deletion
We retain information for the service and for justified billing, agreement, security, dispute and legal needs. Accepted agreements and transaction records may remain after cancellation. Opt-out records may be retained to prevent unwanted contact.
Ask for an export before service ends, or contact us afterward about information still retained. We handle verified access, return, correction and deletion requests under applicable law and client instructions. Retained backups expire through their separate cycles and are not immediately rewritten after every deletion; restricted records may remain where retention is required.
Your choices and requests
Email info@qualitycontrolreviews.com to request access, correction, deletion or other privacy rights available to you. We verify identity and authority without requesting unnecessary sensitive documents. Applicable rights, exceptions and response deadlines depend on your location and our role. We will explain a refusal and any available review or appeal process required by law.
You can unsubscribe from optional marketing email using its link. Necessary account, billing and service notices are separate. Text-message choices are described above; withdrawing messaging consent does not require ending all account access.
Security and incidents
QCR uses safeguards including HTTPS, access controls, password hashing, private client pages, signed service connections, verified payment notifications and separate backups. Access is limited to authorized work. No system can promise absolute security.
We investigate and contain suspected incidents, preserve necessary evidence and provide required notices to clients, affected people and authorities. Clients should promptly report suspected compromise to support@qualitycontrolreviews.com.
Children and policy updates
QCR provides services to businesses and does not knowingly collect children’s information for its own services. Do not submit children’s information to an ordinary customer workflow without a separately reviewed lawful basis. Contact us if you believe a child’s information was submitted improperly.
We update this notice when practices change and provide additional notice or consent where required. A policy update does not silently change an accepted service agreement or permit incompatible use of previously collected data.
Contact
Quality Control Marketing LLC d/b/a Quality Control Reviews. Privacy questions: info@qualitycontrolreviews.com. Phone: 980-485-9330.